For purchases made in store and online, no refunds unless required by law. Returns other than for faulty items must be made within 14 days for either credit note or exchange, with proof of purchase. Returned garments must be in original condition and must not have been worn, altered or washed. All tags must remain in place. No refunds or exchanges on sale items unless faulty or required by law.



In the case that you are not completely happy, or if you have simply changed your mind, you may return your full priced item for an exchange or credit note within 14 days from the date of shipment. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit or alternatively returned to directly to the store at:


74 Bay Street

Port Melbourne VIC 3207


If you encounter any problems along the way, please email so our team can assist you. 



Please remember sale items are FINAL SALE with no return.

Rheia is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Once the items have been received they will undergo a quality review. Once cleared, you will receive refund on purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive email notification of the status of your refund once processed.

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.



Online Faulty Returns

If you have received your item and it isn't quite right, please notify us via email at

Once we receive your Online Return Request and the relevant Products, the Products will be assessed by Rheia.  If the Product is deemed to be Faulty, we will provide you with a repair, replacement, refund on the faulty Product subject to our obligations under the Australian Consumer Law plus a refund of the return shipping costs incurred by you.

Rheia shall not be liable for any damage due to fair wear and tear, product misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.

We aim to provide you with Products of the highest standard and quality. If you believe your Product is Faulty, you may, within a reasonable time after purchase, make a return via our Returns Process.


If, after assessment of the Product by a representative of Rheia, the Product is deemed to be faulty, we will issue you with a repair, replacement or refund for the Faulty Product subject to our obligations under the Australian Consumer Law.